We process any refund within 2 business days. Payment gateway allows us to refund on the same card used for the purchase or by a check, whichever you prefer.
We guarantee the quality of each product we sell. We also realize that sometimes it might be difficult to accurately judge the color or texture of handmade crafts from an image on a computer screen and you may want to exchange or return a product. Please write us within 24 hours at firstname.lastname@example.org asking for a return & refund or an exchange.
We have a 7-day Returns/Exchange Policy. We’ll accept any return within 7 business days from the date of receipt. You will be responsible for the return shipping costs. The refund or exchange is processed within 48 hours after we receive back the items. The refund will be provided to the same debit or credit card that was used for the purchase or by a check, subject to receipt of the product in its original condition.
Return address is Craft Montaz LLC, C/o Malabika Chaudhuri, 2706 Jennings Rd, Kensington, MD 20895.
Question? Call us at (301) 580-8225