Refund Policy :
Payment gateway allows us to refund. Refund will happen on the same card or by a check (whichever you prefer) that will be used for purchasing the product. Products from our existing lines (stock patterns or items) are refundable less all shipping charges.
Return Policy :
www.craftmontaz.com guarantees the quality of the products we offer. We also realize as it an online handicrafts store, it is difficult, sometimes, to accurately judge a color and texture of handmade crafts from an image on a screen. If you donot like the product sent to you by any reason, you will have 24 hours to inform us why you want to return it by writing us email at firstname.lastname@example.org. www.craftmontaz.com has a 7-day Returns/Exchange Policy. From the date of receipt, client has 7 days to return/exchange their order. The buyer will be responsible for the return shipping costs. The refund or exchange is processed within 48 hours of our receiving back the item. The refund will be provided by check subject to receipt of the product in the original state.
Please buy with confidence that our work of crafts will meet or exceed your expectations.
We charge a 15% restocking fee for each item returned. Shipping costs for the return are not paid for by craftmontaz.com. www.craftmontaz.com does not pay for return shipping in any circumstances, including returns/exchanges/damages. Customer is responsible for shipping the return and all costs beared. (USPS First Class – Most cost effective method to ship returns). www.craftmontaz.com return address is Craft Montaz LLC, Malabika Chaudhuri, 8830 Piney Branch Rd, suite 1211, Silver Spring, MD 20903.